Anyways, it seemed to be a rather mundane day. Regal was slow during the day, and when I got there we had a fair amount of pre-sales for some of the 7 o'clock round. We had these plumbing guys out, from Atlus Rooter, to look at an issue with one of our toilets not flushing properly in the A-Side Male Restroom Around this time is when shit hit the fan....literally. As they were doing, Whatever it was they did, All the drains in the building stopped being drains and did the opposite and gave us the gift of Sewage water! We had sewage water coming up in the concession stand, and all the Bathrooms. Our first course of action was to put Large Trashcans in front of the Bathroom entrances so people would realize they shouldn't go in there. LOL did not work, west end people love shit, apparently. The toilets, when flushed, would just fill up with water. So, people would come up and try to use the bathroom and we'd tell them its closed because of sewage issues they'd reply with "That's Ridiculous!". I agree, it is! Except for the fact they were upset, at us. I took so many shits that it backed up the Sewer system. You got me, Red handed! Including one dumb-ass old guy who came over to where I was after being told the bathrooms in the whole building were closed, and tried to use our side. I told him it was closed and asked "Well, what am I supposed to do then?" Well, going to another place with a public restroom might be an applicable plan, Captain floppy hat (which he was wearing), but no, I told him places nearby and instead he went out to bitch to the 1st assistant and the GM. They told him the same thing I did. Funny side note: He was later viewed just walking around aimlessly in the lobby. He either went and used a restroom nearby, or pissed himself.
The next thing that occurred is it kept getting worse and movies started getting out. It was at this time our GM was on the phone with our DM trying to figure out the course of action to take. As usual, our DM was being wishy washy and being non-committal. His "Genius" idea was to let people who already bought tickets in and halt the sale of new tickets. He was hoping the issue would be fixed and we could just go ahead and reopen. Of course if we can't that means we got people in the building, with bad plumbing and people outside who we need to help. Guess what happened? Plumbers couldn't figure out the problem and we ended up having to close and give refunds to a ton of people. If only our DM had just made a decision none of us would of had to deal with that awful cluster fuck of a mess. But no, of course not. We spent close to 2 hours trying to get people their refunds as they complained away at us. Because, once again, its our fault. Another thing people liked bitching about was the fact that we'd give them a refund on the ticket, but we couldn't give them the Fandango Service charge. A huge DOLLAR AND 50 CENT per ticket. Its hard to give people a refund on a service charge when we never had any of that money to begin with. People can't seem to get it through their head that we AREN'T fandango. They are a different company. We can't refund money we never have or will have access to. People also have a hard time with the concept of us only being able to put money back on a card if it was bought with a card, sorry no cash can be given to you. We have rules that are put forth by our bosses, we can't just BREAK them for you and risk losing our job.
This brings us to people who want to get a refund on their Concession items. They tried to get refunds on item they had already eaten all of. Like really? You ate your whole hotdog but you want a refund on it? You ate all of it, you dumb-ass. You get no refund. Do you buy a gallon of milk at Food Lion drink all of it then try to get a refund on it? No, you don't. What makes us different than other businesses? We sell a product too, you just consume it right then and there in the form of entertainment. Why do people in the West End try to take advantage of other people's misfortunes? I just don't understand. It puts us under tons of undue stress and yet here you are, trying to take advantage of a situation like this. Pathetic.
The real people at fault for all of this? The people that decided to repave parts of the parking lot. When they did this they messed up some of what they were doing and asphalt got into the sewage line. This caused the blockage.
So, once we finally get this mess taken care of we go to work in trying to sort through the mess. It ended up taking us close to an extra hour trying to sort through this mess and we ended up with close to 6,000 dollars combined among our voided and refunded tickets.
Days like these make you really consider just putting in your two weeks and calling it a good run.
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